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Podcast: Banking on Digital Growth
Episode: 210) #InsideDigitalGrowth: The Exponential Growth Curve of Voice Banking
Description: With the rise of mobile banking, voice banking has taken a backseat. Many banks still use an outdated touch-tone model for their customers’ voice banking needs.
Yet, I believe voice banking is primed to take a great leap forward in optimizing customer engagement. We’ve seen tremendous strides in AI voice recognition technology over the last decade. Soon, your voice banking experience may be no different than talking with a teller.
In this episode of our Inside Digital Growth series, I dive into the digital mailbag and answer several burning questions you have about voice bank...