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Podcast: Inside Commerce: Ecommerce Strategy, CX and Technology Podcast
Episode: EP135: The Value Of Providing A Premium Concierge Service, with Harper Concierge
Description: Luxury brands want shopping to be an experience, not just a functional process. Often this results in money thrown at the front-end and in visible elements like packaging but not always the logistics. We all know that the shipping experience pays a vital role in nudging first time shoppers into repeat buyers. In this ecommerce podcast, Paul & James interview the founder of leading concierge provider Harper on the value of a concierge service, for example white glove delivery for VIP customers.