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Podcast: The Mobile Workforce Podcast
Episode: 88. Driving Your Construction Business with Customer Experience with Blake Godwin
Description: Customer Experience (CX) is not new but has become one of the most important parts of any business’s client development and retention strategy. And the numbers don’t lie, 7% of your clients right now are actively looking for a new vendor, 2% in client retention is the same thing as reducing costs by 10% and it is four to five times more expensive to go and find a new client than it is to keep an existing one satisfied. But what is CX and how can you use it to your advantage? Blake Godwin, president and part...