Want to create an interactive transcript for this episode?
Podcast: The Social Complex
Episode: Ep 20 - How Customer Service Influences Community on Social Media
Description: Customer service is always important. There is nothing more rewarding than a pleasant conversation with a customer service rep that turns a wrong into a right, and there is nothing more frustrating than feeling ignored.Social media is an organization’s first line of defense when it comes to customer relationships. It offers visibility into your company’s offers and services, provides a forum for discussion, and attracts feedback publicly and privately. And if you’re not actively approaching social media through a lens of customer service, you’re missing out. Whether you’re on social medi...