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Podcast: Truth & Transcendence
Episode: Ep 53: Martin Hill-Wilson - Curiosity, Bravery, Empathy & The Meaning of Life
Description: Martin was CEO of The Merchants Group, one of the first BPO and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. In 2008 Martin set up his pioneering outfit Brainfood Consulting. Now a qualified ‘CX Mentor’, Martin provides forward-thinking conference chairing, keynotes, webinars, white-papers, workshops, consulting and mentoring. Martin’s multi-faceted focus covers everything from emotive customer CX for customer interaction to customer service strategy, trends in contact centre technology, COVID triggered digital first agendas, automation and the human agen...