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Podcast: HRchat Podcast
Episode: Developing Emotional Intelligence with Debbie Muno, Genos North America.
Description: Emotional Intelligence impacts workplace performance, leadership effectiveness, retention, engagement, sales, customer service, resilience, and teamwork - all outcomes that organizations are continually striving to hire for and develop.It is a measurement of our ability to recognize, respond to, and cope with emotions. While traditional corporate training programs tend to focus on hard skills, teaching employees emotional intelligence is equally important.A recent report on the subject, published by the Capgemini Research Institute suggested that “it wasn’t only teams and individuals who benefit from developing a greater capacity for emotional intelligence. Research conducted for the...