Want to create an interactive transcript for this episode?
Podcast: AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Episode: Gadi Shamia, CEO at Replicant, discusses the future of bots for contact center automation to improve customer service
Description: Send us Fan MailGadi Shamia, Replicant CEO and co-founder, has been delivering innovation to help customers have better service experiences for more than a decade. He helped grow and sell Echosign to Adobe for $400M in 2011 then went on to lead Talkdesk which most recently raised $230M at a $10B valuation. Gadi's a serial entrepreneur and a deep thinker who believes in the power of AI to make people better. Listen and learn:Why we hate calling customer support... and how AI is making the experience betterWhy automation beyond IVR is saving contact c...