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Podcast: REB Podcast Network
Episode: Proptech Pulse: Empowering every agent to be an automation hero
Description: Luke Paverd, the recently named chief operating officer of the PropTech Group, chats with Momentum Media's Grace Ormsby for the latest episode of REB's Proptech Pulse. Luke tells the tale of how his brainchild start-up came to life before giving us an inside look at how a customer relationship management (CRM) system can be tailored for the specific needs and goals of any business and its stakeholders. He also shares his belief that digitisation alone is not enough to deliver customer-centric services and delves into how integrating a purpose-built CRM into business processes can provide a s...