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Podcast: The SuccessGrid Podcast
Episode: Growing Your Business Using Customer Success Technology with Sonciary Perez - SG100
Description: Sonciary Perez is a Boston-based founder on a mission to change human interaction with customers through fast technology, to deliver exceptional experiences by converting day-to-day conversations with SaaS businesses into data that improve the whole business. She is Co-Founder of Quala.io, the only frontline intelligence platform for B2B SaaS companies that helps them better serve, retain, and upsell customers.With two decades in early-stage B2B SaaS, Sonci has dedicated the last twelve years to building and scaling pre-and post-sales motions. Ten of those years were at the helm of customer success, services, and support teams....