Want to create an interactive transcript for this episode?
Podcast: Evolving Your Workplace
Episode: CEO Richard Blank has a new approach to company culture: pinball machines
Description: At age 27, Richard Blank made the bold decision to pack up and move to Costa Rica to work at a call center for a few months. Fast forward eight years – he opened his own call center with one essential component: pinball machines.Richard, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.In this episode, he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard prou...