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Podcast: Rise and Shine
Episode: #3: MANAGING DIFFICULT CONVERSATIONS
Description: Customer expectations are at an all time high and you need to be prepared with a game plan for when service falls short of those expectations. This episode dives into the skill steps needed to proactively go into any difficult customer conversations with the goal of a positive outcome in mind. The #1 customer complaint is repeatedly communication. These skills steps will set you and your team up for success. Let's go WOW our customers with amazing service!