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Podcast: Business Owners Radio
Episode: 99 STRATEGY | How to boost profits by focusing on customer satisfaction. w/Tema Frank.
Description: Tema Frank, best-selling author, international speaker, teacher and customer experience strategy consultant, shares insights from her book PeopleShock: The Path to Profits When Customers Rule. Learn how to use Tema's "3P" Profit Formula to increase customer satisfaction, market share, and sales, while decreasing costs and employee disengagement. Listen and subscribe on Apple Podcasts, Spotify, Google Podcasts, and Stitcher. Website | Facebook | Twitter | Instagram | <...