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Podcast: Under the Influence with Martin Harvey
Episode: Communication shituation – "My doctor said not to see you" 💩
Description: Your ability to communicate effectively when communication is hard is one of the most important skills you need to have a successful practice.
A common shituation is where a client tells you that their medical doctor has told them not to have care with you.
In this episode of the podcast I break down exactly how to (and how not to!) handle this shituation!
I also give my top 5 influence literature books:
"Influence" by Cialdini
"To Sell is Human" by Daniel Pink.
"Catalyst" by Jonah Berger.
"Influence is Your Superpower" by Zoe...