Want to create an interactive transcript for this episode?
Podcast: Helping Organisations Thrive with Julian Roberts
Episode: #109 Sally Newall | How to use challenging times to create business innovation
Description: Simply Icecream founder and owner Sally Newell talks about how she successfully navigated her business through the pandemic, despite losing 70% of her customers. Sally explains how she had open and honest conversations with staff about the financial implications of covid, and maintained regular contact with them, whilst they were on furlough.Â
Â
Sally's 4 adult children moved back home and helped with the day to day running of the business, pulling together as a family to make icecream during the pandemic.Â
Â
In order to retain staff post pandemic, and meet new requests for greater flexibility post lockdown and furlough, Sally broug...