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Podcast: B2B Tech Talk with Ingram Micro
Episode: Navigating Customer Engagements in Customer Success | Global Edition
Description: We have discovered several resellers in the channel have limited knowledge of the underpinnings of customer success, and for some that do know, it's met with skepticism, given that it's new to them. In this special global edition, we hear from our Canadian team:· Bibi Sofowote, Producer and Host of Interesting Humans Podcast · Parneet Mann, Customer Success Manager for Synnapex Inc.CSMs use a customer success plan as a process of engagement tool that addresses the customer’s barriers. Through ongoing collaboration on the customer success plan, if anything changes or evolves then it needs to be revis...