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Customer Service Academy

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Together we can ignite experiences that power business...

192: People Squared - Leading in an AI World With Nikki Barua

27 mins; March 10, 2026

Why Experience Matters as Much (Or More) Than Product With Dan Thumberg, Swan Brewing

35 mins; February 15, 2026

The Year of Experiential Hospitality

27 mins; January 24, 2026

Leading Customer Experience, Employee Engagement, and Hospitality in 2026

33 mins; December 31, 2025

Customers Want to Buy, Not Be Sold with Geoffrey Reid

28 mins; December 14, 2025

The Thanksgiving Check-In: Winning the Last Mile of 2025

26 mins; November 23, 2025

How Humans in the Loop + Good Data Create AI Success with Kevin Dean

28 mins; November 09, 2025

Is Your Hospitality a Horror Show?

24 mins; October 25, 2025

184: Conquering Your Fear of AI and Jumpstarting Innovation in Your Business With John Kim

24 mins; September 22, 2025

Your Leadership Wake Up Call - 5 Lessons From Labor Day

20 mins; August 31, 2025

Technology Enabled, People-Focused Customer Service With Matt Whitmer

24 mins; August 10, 2025

Designing Your Customer Experience Framework and Hospitality Blueprint

30 mins; July 21, 2025

How to Create Real Customer Connections with Doug Brown

30 mins; June 24, 2025

Balancing AI and Humanity in CX with Frederic Durand

23 mins; May 22, 2025

178: Hospitality That Makes Sun 'n Fun Soar With Gene Conrad

42 mins; April 25, 2025

Developing Coaches Who Get Results: Key Trends in Modern Leadership Training

21 mins; April 03, 2025

Crafting Memory Making, Loyalty Building Theme Park Experiences

25 mins; March 02, 2025

Supercharge Your Business with AI-Driven Customer Service

29 mins; February 16, 2025

Meeting People Where They Are to Drive Influence With Jesse Hernandez

24 mins; February 01, 2025

Stop Making It Hard for Customers: 7 Steps Simplify Your Service

31 mins; January 19, 2025

Your Actionable Blueprint for Customer Experience and Employee Engagement Success in 2025

26 mins; December 29, 2024

Building a People-Centric Internal Culture With Chase Jordan

42 mins; December 16, 2024

Gratitude Through the Lens of Generational Cohorts

21 mins; November 27, 2024

The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season)

27 mins; November 16, 2024

Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate

21 mins; November 01, 2024

Balancing Customer Experience and Loss Prevention With Russ Hawkins

31 mins; October 19, 2024

How CX Day and Customer Service Week Will Help You Grow Your Sales

26 mins; September 29, 2024

Creating a Customer Centric Culture With Michael Hinshaw

24 mins; September 15, 2024

10 Employee Engagement + Retention Tips From Labor Day

20 mins; August 31, 2024

Enabling High Performing Customer Success Teams Through AI With Shanif Dhanani

21 mins; August 18, 2024

5 Hard Truths About Employee Engagement

25 mins; August 04, 2024

Uncovering What You Don't Know About Your Customers with Aaron Tighe

22 mins; July 21, 2024

Crafting Unforgettable Premium Customer Experiences

23 mins; July 06, 2024

Understanding and Wowing Customers With Jessica Embree

24 mins; June 17, 2024

8 Hospitality Insights to Improve Your Customer Experience

16 mins; June 01, 2024

Building Customer Loyalty Through Sustainability With Christy Cook

25 mins; May 19, 2024

Your 5 Step Roadmap to Customer Centricity

26 mins; April 22, 2024

Smarter Chatbots + AI to Delight Customers With Peter Voss

28 mins; April 08, 2024

7 Tips to Selecting Your Customer Experience Leader

25 mins; March 26, 2024

Using Pattern of Management To Drive Customer + Employee Experiences

25 mins; March 09, 2024

Understanding Customers With Dave Norton

27 mins; February 29, 2024

Great Employee Experiences = Great Customer Experiences

27 mins; January 28, 2024

Human-Level Customer Experience From A.I. With Nikola Mrkšić

22 mins; January 13, 2024

Customer Experience Trends for 2024

24 mins; December 30, 2023

Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot

36 mins; December 10, 2023

Win the Holiday Hustle to Delight Your Customers and Employees

19 mins; November 25, 2023

Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan

26 mins; November 17, 2023

10 Effective Team and Customer Communication Strategies

19 mins; November 05, 2023

Spooktacular Leadership Lessons From Halloween

21 mins; October 27, 2023

Leading Digital Product Strategy and Transformation with Jonathon Hensley

30 mins; October 14, 2023

Getting the Most Out of Customer Service Week (and CX Day)

17 mins; October 01, 2023

5 Step Framework to Protect Quality and Experience

19 mins; September 19, 2023

Leadership Mindset for Growth With James Saliba

27 mins; September 09, 2023

Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales)

23 mins; August 26, 2023

My Journey Through the Healthcare System and Patient Experience

24 mins; August 11, 2023

5 Leadership Lessons From Independence Day

22 mins; June 30, 2023

Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith

23 mins; June 10, 2023

Memorial Day and the Spirit of Service

18 mins; May 28, 2023

Does Your Technology Delight or Aggravate Your Customers?

19 mins; May 13, 2023

Customer Experience Is Your Recession Plan

20 mins; April 29, 2023

Building Experiences + Relationships Through Empathy

17 mins; April 15, 2023

Leading Teams To Deliver Exceptional CX with Steve DiGioia

32 mins; March 31, 2023

Employee Experience Is Rocket Fuel for Customer Experience

19 mins; March 18, 2023

How Personalization Will WOW Your Customers and Grow Your Sales

24 mins; March 04, 2023

Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally

30 mins; February 26, 2023

Developing Customer Relationships With Janyelle Milton

19 mins; February 19, 2023

ChatGPT: Way Less Scary Than Skynet or the Matrix

18 mins; February 11, 2023

Sustaining High Performance and Employee Well Being With Brandi Olson

28 mins; January 27, 2023

Recruiting and Retaining Powerhouse Teams in 2023

29 mins; January 14, 2023

Customer Experience Trends for 2023

25 mins; January 02, 2023

The Ghosts of CX Past, Present, and Future

21 mins; December 19, 2022

Helping Teams Do Their Best Work With Gustavo Razzetti

20 mins; December 10, 2022

Bring the Thankfulness and Dump the Excuses

20 mins; November 19, 2022

Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

37 mins; November 13, 2022

What Halloween Horror Nights Taught Me About Customer Price and Value Perception

16 mins; October 28, 2022

A Proven Service Recovery Model When Things Go Wrong

19 mins; October 15, 2022

10 Customer Experience Rules For Business Success

22 mins; October 02, 2022

Are You Recession-Proofing Your Business Through Customer Experience?

21 mins; September 25, 2022

Company Culture = Values + Behaviors With Jess Podgajny

21 mins; September 11, 2022

The Lie Behind Quiet Quitting

23 mins; September 02, 2022

Turning Spaces Into Places Where People Want to Be - A Conversation With Tony Johnson and Simon Elliot

34 mins; August 21, 2022

Defining Intentional Service Behaviors

17 mins; August 13, 2022

Embracing Significant Leadership With Lauren Schieffer

28 mins; August 06, 2022

The Business Case for Vacation and Unplugging

21 mins; July 25, 2022

Recruiting and Retaining 5 Star Employees With Heenle Turner

22 mins; July 16, 2022

4 Leadership and Service Lessons From Independence Day

17 mins; July 03, 2022

Finding Your Leadership Why With Dustin Dale

25 mins; June 26, 2022

What to Do When You Are Short Staffed

17 mins; June 18, 2022

Dreams, Goals, and Growth With Dane Espegard

25 mins; June 06, 2022

Leadership Lessons From Memorial Day

17 mins; May 28, 2022

Helping Employees Understand Their Purpose (and retain them) With Laurie Sudbrink

28 mins; May 20, 2022

Leadership Lessons From Harry Potter

21 mins; May 06, 2022

Celebrating 100 Episodes and Sharing What We've Learned Along the Way

27 mins; April 15, 2022

Building a Culture of Customer Focus + Employee Retention With Jodie Jansen

25 mins; April 08, 2022

The 5 Customer + Employee Experience Guidelines

17 mins; March 25, 2022

Technology and Innovation That Truly Solves Problems with Mouli Chandramouli

30 mins; March 19, 2022

Do You Understand Your Customers or Just Think You Do?

17 mins; March 13, 2022

Creating High Performing Teams Who Provide Amazing Customer Experiences With Emily Ransone

30 mins; March 01, 2022

Your Employees Probably Hate Your Training and What To Do About It

24 mins; February 18, 2022

Creating Value for Clients to Grow Long Term Relationships With Simon Elliot and Ed Snowden

30 mins; February 04, 2022

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