Word by Gordon Miller. Each episode begins with a word — but it never ends there. Gordon explores the ideas, language, and narratives shaping the professional salon industry. Because, simply put, the words we choose… shape everything we do.
3. Context: A Deeper Dive
27 mins; March 29, 2026
2. Context
21 mins; March 09, 2026
1. WORD
15 mins; February 23, 2026
1. test word
25 mins; February 19, 2026
135. The Final SBM Episode
25 mins; December 17, 2025
ENCORE: "It's the Economy Stupid"
18 mins; December 03, 2025
ENCORE: "Whatever the question is, the answer is education!" - Antony Whitaker
53 mins; November 26, 2025
134. Text Messages to Myself: 2025 Lessons Learned
22 mins; November 12, 2025
133. Getting Serious about Business (and Your Life) with Neill's Debra Neill
49 mins; November 05, 2025
132. Salon Tech Talks, Pt 12: Salon Tech Thought Leader Paul Tate
42 mins; October 29, 2025
131. Bad Coaches Are Back?? Oh f.... yes they are!
43 mins; October 22, 2025
130. Salon Tech Talks, Pt 11: Gordon's Take
31 mins; October 15, 2025
129. Salon Tech Talks, Pt 10: Kimi Bennett, co-founder, Sole Business Solutions, Pro Beauty’s 1st 24/7 AI Powered Coaching platform
49 mins; October 08, 2025
128. Salon Tech Talks, Pt 9: Sudheer Koneru, founder & CEO of Zenoti on AI and Pro Salons
54 mins; October 01, 2025
127. Salon Tech Talks, Pt 8: Vish’s Tim Howard on Tech Transforming the Business of Color
44 mins; September 24, 2025
126. Salon Tech Talks, Pt 7: SalonInteractive's Alain Audet
53 mins; September 10, 2025
125: AI & Beyond: The Digital Revolution & Salons
42 mins; September 03, 2025
124. Random Notes (Gordon Style)
19 mins; August 27, 2025
ENCORE: Salon Tech Talks, Pt 1: Paul Tate on the State of Technology for Pro Beauty
53 mins; August 20, 2025
123. Salon Tech Talks, Pt 6: BeautyDeskAI founder Universe Walker on the digital front desk
50 mins; August 13, 2025
122. Salon Tech Talks, Pt 5: Vagaro Founder/CEO Fred Helou on the future of Pro Beauty Salon Tech
61 hours 42 mins; August 06, 2025
121. Salon Tech Talks, Pt 4: Digital Marketing with Ameet Kallarackal, Glammatic.com
61 hours 6 mins; July 30, 2025
120. Salon Tech Talks, Pt 3: Phorest’s Paddy Monaghan on the State of Pro Beauty Tech
58 mins; July 23, 2025
119. Salon Tech Talks, Pt 2: Meevo's John Harms on the State of Tech for Pro Beauty
45 mins; July 16, 2025
118. Salon Tech Talks, Pt 1: Paul Tate on the State of Technology for Pro Beauty
53 mins; July 09, 2025
ENCORE: The Robots Are Coming (?!?)
23 mins; June 25, 2025
ENCORE: Civics Lesson - How American Government Works & Why It Matters
24 mins; June 18, 2025
117. The Trouble with AI
19 mins; June 11, 2025
116. Smart Phones: Business Tool or Distraction?
21 mins; June 04, 2025
115. Innovation in Tech: The Trouble with Ecommerce + Pro Beauty
34 mins; May 28, 2025
114. NEWS FLASH: CONGRESS TACKLING TAXES ON TIPS
20 mins; May 22, 2025
113. Tech Update: The AI Just Keeps Coming
33 mins; May 21, 2025
ENCORE: Words Really Do Matter!
21 mins; May 14, 2025
112. "It's the Economy Stupid"
18 mins; May 07, 2025
111. Keya Neil (@keyaartisticallyneal) on #Progress (Part 2)
49 mins; April 30, 2025
ENCORE: Artistry vs Service (or Creativity + Compassion)
14 mins; April 23, 2025
110. Keya Neal(@keyaartisticallyneal): #Progress?
55 mins; April 16, 2025
109. "Whatever the question is, the answer is education!" - Antony Whitaker
53 mins; April 09, 2025
ENCORE: Economics and the Salon
28 mins; April 02, 2025
ENCORE: A Truth About the Six-Figure Hairdresser
15 mins; March 26, 2025
108. Tatum Neill, Elevate Hair, Neill Education
49 mins; March 19, 2025
107. Civics Lesson
24 mins; March 12, 2025
106. Hot Topics: Pre-booking, Retail, Growing Inflation and Experience vs Transactions
23 mins; March 05, 2025
ENCORE: The TROUBLE with Suites
28 mins; February 26, 2025
105. "Deep Research" Takes AI to a New Level
22 mins; February 19, 2025
104. The Salon Economy and Pending Tariffs
21 mins; February 05, 2025
103. Evolve or Die: Tech Edition
18 mins; January 29, 2025
102. The Robots Are Coming (?!?)
22 mins; January 22, 2025
Bad Coaching Anthology, Pt. 5: #80. The Destruction Continues: The Bad Idea App Edition
28 mins; January 08, 2025
Bad Coaching Anthology, Pt. 4: #98. The Bad Coaching Continues
22 mins; January 06, 2025
Bad Coaching Anthology, Pt. 3: #87. WARNING: DON'T LET BAD COACHING DESTROY YOU!
59 mins; January 01, 2025
Bad Coaching Anthology, Pt. 2: #78. Destroying More B**LS**T (Sorry!)
18 mins; December 30, 2024
Bad Coaching Anthology, Pt. 1: #76. DESTROY THE B**LS**T
31 mins; December 25, 2024
101. Year-End Pet Peeves (and my Glimpse at 2025)
25 mins; December 18, 2024
100. The Evolving Events Space: The Power of Conferences
36 mins; December 11, 2024
99. Year-end Musings: 2025 -2030
17 mins; December 04, 2024
98. The Bad Coaching Continues
22 mins; November 20, 2024
97. The Ongoing Evolution of Our Events Space
39 mins; November 13, 2024
96. A Truth About the Six-Figure Hairdresser
15 mins; November 06, 2024
95. Words Really Do Matter!
21 mins; October 29, 2024
94. Working Less to Make More?
15 mins; October 23, 2024
93. The Grey Matters of Business: Why They Matter
19 mins; October 16, 2024
92. Context, Community, Collaboration
22 mins; October 09, 2024
91. Artificial Intelligence & the Salon: A Deep Dive (& Update!)
44 mins; October 02, 2024
90. The TROUBLE with Suites
28 mins; September 18, 2024
ENCORE: #11 Tabatha Coffey on Mindfulness
19 mins; September 11, 2024
89. Future Vision, Pt 2: the Musings Continue
23 mins; September 04, 2024
88. Future Vision: More Musings
19 mins; August 28, 2024
87. WARNING: DON'T LET BAD COACHING DESTROY YOU!
59 mins; August 24, 2024
ENCORE: #78 Destroying More B**LS**T (Sorry!)
18 mins; August 21, 2024
86. Economics and the Salon
28 mins; August 07, 2024
85. Coaches Update: I've Been Blocked!
30 mins; July 31, 2024
ENCORE: #70 A Big Idea: Your Productivity vs Capacity
20 mins; July 24, 2024
84. Artificial Intelligence: Mid Year Roundup
39 mins; July 17, 2024
83. 2024 Mid-Year Musings
30 mins; July 10, 2024
ENCORE: #73 The Nobility of Service
12 mins; June 26, 2024
82. "Learn the Rules Before You Break Them": Business Edition
19 mins; June 19, 2024
81. A Brief History of the Salon (with some help from Chat GPT4o)
22 mins; June 12, 2024
80. The Destruction Continues: The Bad Idea App Edition
28 mins; June 05, 2024
ENCORE: #76 DESTROY THE B**LS**T
35 mins; May 29, 2024
ENCORE: #49 Fact vs Fiction
15 mins; May 15, 2024
79. AI + the Salon: The Future Has Never Been Closer
37 mins; May 08, 2024
78. Destroying More B**LS**T (Sorry!)
18 mins; May 01, 2024
77. Post ABS tech talk plus recap of feedback from Destroy the B**l S**t episode
23 mins; April 24, 2024
76. DESTROY THE B**LS**T
31 mins; April 17, 2024
75. Pro Beauty: Who's in Charge(and more!)
24 mins; April 10, 2024
ENCORE: #64 AI and the Salon in 2024 with Sam Brocato
58 mins; April 03, 2024
74. "Your Hair Looks Gorgeous... It Cost What?!" - Washington Post, 3/19
25 mins; March 27, 2024
73. The Nobility of Service
12 mins; March 20, 2024
72. Your Productivity vs Capacity, Part 2, with @michaelcole_summit
37 mins; March 13, 2024
71. Foundations: Success Drivers
21 mins; March 06, 2024
ENCORE: #40 Search is Changing. Are you?
17 mins; February 28, 2024
70. A Big Idea: Your Productivity vs Capacity
20 mins; February 21, 2024
69. Tech + Your Brand
15 mins; February 14, 2024
68. Artistry vs Service (or Creativity + Compassion)
14 mins; February 07, 2024
67. Inflation: It's COMPLICATED
24 mins; January 31, 2024
66. 2023 Rehash Continued (+) the Math of Independence (and More)
28 mins; January 24, 2024
65. The Year that was 2023: What Happened & Why
24 mins; January 17, 2024
ENCORE: #46 The Power in Choices (Independence vs Employment)
