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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Why video is the untapped jewel to greatly enhance your customers experience
Description: This podcast was created in partnership with Streem Delta thinks I am a liar. Or at least it felt like they did on this phone call with me. If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The problem was a schedule change that put me out of Boston instead of Atlanta. I wanted to switch the flight back to Atlanta on...