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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
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Are Companies Profiting From Your Anger?
30 mins; March 28, 2026
Segments of One: The Promise, the Peril, and the Practicality of Micro-Targeting
26 mins; March 15, 2026
Your Customers Are Deciding What AI Decides. Are You Ready for That?
30 mins; February 28, 2026
The Big Problem! What Happens When AI Becomes The Customer?
26 mins; February 14, 2026
Most People Think They Use AI Well; Many Are Mistaken! Are You?
32 mins; January 31, 2026
Uncomfortable Truth: The Focus on Customer Experience Hasn't Paid Off, Why?
29 mins; January 17, 2026
The Rise of Synthetic Audiences: Fast, Cheap… but Believable?
33 mins; January 03, 2026
Are Your Salespeople Sabotaging Your Customer Experience?
26 mins; December 20, 2025
The New Currency of Customer Experience: 'People Like Me'
33 mins; December 06, 2025
Good Friction, Bad Friction: Why a Little Effort Makes Customers Care
25 mins; November 22, 2025
I Signed a 'Gag Order'. Here's What It Taught Me About Organizations
27 mins; November 08, 2025
The Thrill of the Chase: Why Anticipation Beats Ownership
25 mins; October 11, 2025
When Rebrands Go Wrong: Lessons for Customer Experience Leaders
36 mins; October 09, 2025
AI That Listens: Why Real-Time Feedback is the Future of Customer Experience
39 mins; September 27, 2025
Brand Archetypes: Straightjacket or Springboard for CX?
30 mins; September 19, 2025
Your Customers are Lazy... and Bored: How to Use That to Your Advantage
25 mins; August 30, 2025
Why Customer Satisfaction Hasn't Budged in 30 Years: Two new guest experts tell us why
37 mins; August 16, 2025
From Legacy to Loyalty: The Practical CX Playbook That Drives a 90 NPS
41 mins; August 02, 2025
How To Make AI Work in the Real World of CX
31 mins; July 19, 2025
AI vs. Human: Are You Making The Right Choice or a BIG Mistake!
30 mins; July 05, 2025
The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things
34 mins; June 21, 2025
What Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.
69 hours 29 mins; June 07, 2025
The Brand Builds The Promise; Customer Experience DOES NOT Deliver! Why?
37 mins; May 24, 2025
AI Won't Save Your Customer Experience—But This Might...
32 mins; May 12, 2025
🎉 400th Episode Of The Intuitive Customer Podcast! - These Are Our Biggest CX Lessons
33 mins; April 26, 2025
How Your Customers Judge You Before You Even Open Your Mouth
29 mins; April 12, 2025
10 Proven Ways Guaranteed To Build Trust In Your Customers!
29 mins; March 29, 2025
Why Short-Form Content & Thinking is Destroying Your Customer Experience And Your Career.
30 mins; March 15, 2025
Tiny Tweaks That Can Have a BIG Effect (And Why They Sometimes Don't)
29 mins; March 08, 2025
The Psychology Of Discounts: Are You Inadvertently Training Your Customers?
29 mins; March 01, 2025
7 Ways To Break Organizational Silos; The Silent Killer Of Customer Experience
29 mins; February 22, 2025
Psychological Pricing: 7 Practical Tips You Can Use Today to Boost Sales
37 mins; February 15, 2025
How to Evoke Emotions That Make Customers Come Back for More
35 mins; February 08, 2025
Silence Is Killing Your Business: The Innovation Cost of Quiet Teams
35 mins; February 01, 2025
10 Career Lessons You Need to Thrive in 2025
32 mins; January 25, 2025
Breaking the Routine: How to Help Customers Form New Habits
27 mins; January 18, 2025
Tariffs, Technology, and Trends: What 2025 Means For You and Your Customers
31 mins; January 11, 2025
5 Ways You Can Tell When You Are Being Ripped Off! ...And What To Do About It!
26 mins; January 04, 2025
Discover the key insight from 2024 and a plan for how to progress in 2025!
22 mins; December 28, 2024
Here is How to Get Your Organization to Be More Customer-Centric
33 mins; December 21, 2024
How to Avoid Conflict Between Your Customer Segments to Gain Growth
41 mins; December 14, 2024
When Is The Right Time To Implement A Customer Loyalty Scheme?
35 mins; December 07, 2024
Why Do Customers Tell Me One Thing But Give Me Feedback That Is Different?
25 mins; November 30, 2024
Why Government Regulation of Some Aspects of a Customer's Experience is a Good Thing
28 mins; November 23, 2024
Are We Reaching a Turning Point in the AI Hype Cycle?
26 mins; November 16, 2024
How Acting on Case Studies Can Irrevocably Damage Your Career
27 mins; November 09, 2024
The Three Most Exciting Pieces of Research That No One Knows About!
34 mins; November 02, 2024
The Powerful Influence Superstition Plays in Customer Decision-Making
26 mins; October 26, 2024
My House Was Recently Flooded! This Taught Me How to Treat Customers in Distress
35 mins; October 19, 2024
Discover The Secret of How to Gain Actionable Customer Insights
34 mins; October 12, 2024
Great Tips on How to Run a Successful Workshop and Motivate Your Audience
34 mins; October 05, 2024
Managing Rising Customer Expectations With Limited Resources
27 mins; September 28, 2024
Personalization with Graham Hill
39 mins; September 21, 2024
Why People Make So Many Crazy Excuses and What This Means for You
28 mins; September 14, 2024
Is Marketing Ethical? A Deep Dive into Scarcity Tactics and Ethics
33 mins; September 07, 2024
Is Empathy Over-Hyped? What is Its Role? Why Bother?
31 mins; August 31, 2024
Rules To Help You Decide When To Fire Your Customers To Increase Profit
31 mins; August 24, 2024
How Do We Marry AI And The Human Interaction To Create A Great Experience?
32 mins; August 17, 2024
Friction in Customer Experience is Not Always a Bad Thing; Here's Why
35 mins; August 10, 2024
Why Trades People Have Such A Poor Reputation And What To Do About It
25 mins; August 03, 2024
Unleash the Amazing Power of Mental Models to Decode Customer Behavior | Master Class Part 8: Unlocking the Psychology of Customer Experience
32 mins; July 27, 2024
How to Boost Productivity and Morale by Eliminating Workplace Friction
35 mins; July 20, 2024
How to Understand Your Customers Hidden Motivations to Gain ROI Sub Title: Master Class Part 7: Unlocking the Psychology of Customer Experience
28 mins; July 13, 2024
As a Boardroom Veteran, Here Are My Secrets of Gaining C-Suite Support
28 mins; July 06, 2024
How We Weigh Risk In Buying Decisions, The Answer Is Counter-Intuitive. Master Class Part 6: Unlocking the Psychology of Customer Experience
25 mins; June 29, 2024
The Surprising Truth About Economic Decision-Making: Why Your Logic Might be Flawed. Masterclass Part 5: Unlocking the Psychology of Customer Experience
29 mins; June 22, 2024
Is Surge Pricing a Game-Changer or Deal-Breaker for Customers?
30 mins; June 15, 2024
Your Mood Has a Massive Effect on Your Decision Making. Here's why.
31 mins; June 08, 2024
The AI Race Is On! Get Ahead By Avoiding These Surprisingly Simple Mistakes
35 mins; June 01, 2024
Proven Strategies to Harness Social Influence for Increased Customer Sales
32 mins; May 25, 2024
Big Mistake: Making AI Your Autopilot Rather Than Your Co-Pilot in Your CX
31 mins; May 18, 2024
How Memories Build Lasting Customer Relationships
29 mins; May 11, 2024
Why Customers Make Instant Decisions And How To Effect it
29 mins; May 04, 2024
How to Use Psychology to Build Customer Loyalty That Creates ROI
30 mins; April 27, 2024
How to Craft Compelling Stories to Unlocking True Customer Engagement
29 mins; April 20, 2024
Privacy vs. Personalization: Striking the Right Balance to Drive Success
29 mins; April 13, 2024
Do You Really Understand Your Customer's Hidden Motivation? Here's How to Do This...
30 mins; April 06, 2024
Is Ghosting Killing Your Sales? Here's How To Overcome It
30 mins; March 30, 2024
Revealed! The Silver Bullet of How to Improve Your Customer Experience
31 mins; March 23, 2024
Master the Art of Staying Cool: 5 Rules to Handle Customer Crises
29 mins; March 16, 2024
Overcoming Gridlock in Decision Making: Unraveling the Paradox of False Consensus
29 mins; March 09, 2024
How to Measure the Hidden Impact on ROI of Evoking Customer Emotions
34 mins; March 02, 2024
Psychology of Buying: Why 'Mental Accounting' is Critical to the Decision to Buy
32 mins; February 24, 2024
The Ethical Roadmap: 5 Rules for Business Ethics from Academia
37 mins; February 17, 2024
How to Connect With Your Customers on an Emotional Level and Drive Brand Loyalty
34 mins; February 10, 2024
How Your Language Dramatically Shapes People's Opinions of You, for Better or Worse!
26 mins; February 03, 2024
Unlocking Customer Insights: Mastering the Art of Effective Customer Research
36 mins; January 27, 2024
What Sport Teaches Us About How to Improve Your Customers' Experience
30 mins; January 20, 2024
How To Find The Right Balance Between Fraud And The Customers Experience
36 mins; January 13, 2024
7 Rules Guaranteed To Change Your Customer's Habits To Gain ROI
33 mins; January 06, 2024
6 Incredibly Important Learnings from 2023 Critical to Apply in 2024
24 mins; December 30, 2023
How Unleashing AI to Transform CX Can Be for The Better or Worse!
38 mins; December 23, 2023
The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond
26 mins; December 16, 2023
One of The Biggest Mistakes Made Today Is Confusing Inertia With Loyalty
32 mins; December 09, 2023
Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?
30 mins; December 02, 2023
How do I get the whole organization to truly embrace the customer?
33 mins; November 25, 2023
How 'Regret' is The Most Powerful Tool in a Marketers Armory
29 mins; November 18, 2023
Crucial success factor: 8 ways to get others to sell your product for you
29 mins; November 11, 2023
Discover the 14 game-changing opportunities and risks awaiting you in 2024
31 mins; November 04, 2023
A surprising truth! Customers really don't want choice and what to do about it
28 mins; October 28, 2023
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