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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Master the Art of Staying Cool: 5 Rules to Handle Customer Crises
Description: You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable. When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach?  We doubt it. Few organizations do.  Most think a customer crisis isn't going to happen to them or that they will be able to manage it when it does with their business-as-usual approach.  They are wrong. It will, and they won't.  Others think th...