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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: How Unleashing AI to Transform CX Can Be for The Better or Worse!
Description: This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. We host Alex Mead, Global Customer Service Experience Director of Alvarez & Marsal ([email protected]), to discuss this crucial topic and its implications for experiences. Mead envisions that AI will significantly reduce customer effort in their experiences. He anticipates a future where customers can simply ask, "Where's my order from two days ago?" and that's all it takes for AI to swiftly provide the desired information. In this scenario, Mead highlights two crucial aspects...