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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Overcoming Gridlock in Decision Making: Unraveling the Paradox of False Consensus
Description: Have you ever come across the Abilene Paradox? It's when everyone agrees to do something that no one really wants to do.  Jerry B. Harvey coined "The Abilene Paradox" based on a family incident. They ended up driving 50 miles each way across the scorching Texas desert to Abilene for dinner, even though none of them wanted to go. They all thought everyone else wanted to go, so they reluctantly agreed. Politeness led them to a hot, dusty adventure that none of them enjoyed.  This reminded me of a recent experience. I had...