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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Why Do Customers Tell Me One Thing But Give Me Feedback That Is Different?
Description: Why do customers tell you everything is fine when you ask them face-to-face but then give you a less-than-optimal rating later in a survey? Is everyone duplicitous, or are customers stricken with experience amnesia as soon as they make it to the car park? It turns out that it is neither a character flaw nor a medical condition that causes it. We explore what does in this episode. Let's face it. It's a frustrating issue that can make getting accurate and timely customer feedback hard. We begin with a real-life example: a restaurant experience where C...