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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Despite all my hard work my key performance indicators are not moving! Why?
Description: This week on our podcast and Intuitive Customer YouTube channel, we address a listener's "Pickle" with our "I'm in a Pickle" feature. You might remember that a Pickle is our term for a business problem that might be addressed with customer strategy and/or the behavioral sciences. We hadn't featured one for a while, so we thought it was time to dig into a new one. This week, we hear from a frustrated and disappointed insurance professional named Tonya Dunn who wants to know why, after all their Customer Experience improvements, they still aren't seeing...