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Podcast: Body Bangin'
Episode: Ep #56: The Disconnect with Female Customers with Katie Mares
Description: As shop owners we think we are providing 5-star customer experience yet data shows that only a small percentage of our customers think the same thing! Where's the disconnect?As one of the most popular keynote speakers for her talks on 5-star customer experience and, more specifically, the female experience - Katie Mares talks with us about how men and women are wired and how we can grow our culture and the quality of customer experience. Katie has a Masters in Adult Training and Development and is the author of "CustomHer Experience"Â which is set to r...