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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: It's time to move your Customers to where you want them to be
Description: Claire Hillman, a loyal listener, a subscriber to our NL, Why Customers Buy, and viewer of our podcast on our new YouTube Channel is in a pickle and needs our help. She asks, Should I move to where my customers are or move them to where I want to be? Now, our first reaction was to tell Claire that she should absolutely meet customers where they are. After all, isn't that the customer-centric thing to do? However, it occurred to us that at one time, we waited in line at the...