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Podcast: Body Bangin'
Episode: Ep #57: What They Did After Dropping Their DRPs with Drew Plischke
Description: Gold Coast Auto Body in Chicago, Illinois decided years back that the insurance company DRP model was not in line with what they wanted for their shop or their customers. After dropping all of their DRPs they worked for years on developing and honing their repair process to best help their customers and make things as seamless as possible within the shop. Listen in as Drew Plischke, the Director of Client Insurance Reconciliation at Gold Coast Auto Body, shares with us the pitfalls they found when dropping those relationships with insurance companies and how they've turned things around to...