Want to create an interactive transcript for this episode?
Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: An Authoritative view: Three Pioneers of CX Predict Big Changes in 2023
Description: Every so often, I get a chance to chit-chat with colleagues of mine about the future of customer experience. This time, my colleagues were pioneers in customer experience, Lou Carbone (Experience Engineering.com) author of Clued In, and Joe Pine (StratgicHorizons.com), author of The Experience Economy. We discussed what we see changing in CX. We all think we are at a turning point in the movement. There are a lot of things that the recent pandemic has broken. However, organizations haven't fixed all of them. Add in the inflation rates that are crippling the...