Want to create an interactive transcript for this episode?
Podcast: The Pocus Unlocking Revenue Podcast
Episode: Episode 3: Customer Success and Self Serve: Tactics and Strategy with Allison Pickens
Description: In this episode of Unlocking Revenue, Allison Pickens from dbt Labs dives into the role of Customer Success within self-serve models with topics like: the overlap between customers success, sales-assist, and sales, how the role of customer success is not only present but expanding within product-led growth organizations, choosing the right level of simplicity vs. complexity when building your product adoption and expansion journey, and scalable, self-serve tactics that help supplement customer success.
🪄 Read episode takeaways here.
About Allison:
Allison Pickens, former COO of Gainsight, is current sol...