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Podcast: Dealer News Today Podcasts
Episode: “We have a lot going on around the customer experience” || Bob Welby, Senior Director of Sales, Marketing, Product, and Customer Operations, INFINITI USA
Description: Boston native Bob Welby now calls Nashville home, and has been a fixture at INFINITI USA for the past three decades, having joined the company in 1997 as a Regional Operation Specialist - in fact, INFINITI has been his employer for his entire career. In his current role, Bob is responsible for a whole spectrum of INFINITI’s processes, including overseeing sales channels, customer experience, pricing and incentive strategy, and product lifecycle.In this episode, Bob joins our host Derek D to discuss what it was like launching all-new models at the height of the COVID-19 pandemic, how so...