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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: The astounding reason customers buy that they keep a secret
Description: You wouldn't think to look at it that The Magic Castle hotel in Los Angeles has been ranked in the top ten hotels on TripAdvisor, but it has. A converted apartment building has turned its unassuming appearance into an excellent experience for its guests, and how they do it isn't that big of a thing, quite the opposite. It's the little things make a big difference in their customer satisfaction. In this case, it's things like a popsicle hotline that makes this small hotel a surprisingly successful one. People who use the hotline—aka a red phone wit...