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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: How to avoid this preventable mistake too many are making with AI
Description: Many organizations are making a common mistake when it comes to AI. They fail to capitalize on the potential to enhance Customer Experiences through this powerful technology by building it incorrectly. By changing their strategic approach, they could gain a significant competitive advantage. Take, for instance, a telecom company that developed an AI system to detect customer churn. While it successfully identified customers likely to churn, it fell short in explaining why they were leaving. Here's the issue: AI models excel at predicting customer behavior but lack the ability to establish meaningful connections and provide...