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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Critical Thinking: Where are you on this new customer time paradigm?
Description: I get mad when people waste my time. It's probably why I have such a beef with cable companies and organizations' call centers that have long hold times. Wasting someone's time is also a waste of an opportunity to deliver an excellent customer experience. The source of my ire is likely tied to time being our most precious resource by some estimations. Therefore, when you waste it, you are careless with something with a finite supply. Some of us have more than others available—or left as the case may be. So, when an organization wast...