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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: How do I get the whole organization to truly embrace the customer?
Description: My client is disappointed with their results. Their experience improvement efforts have been successful, but not as wildly successful as they had hoped. When my client shared this with me on a recent call, I was neither surprised nor perplexed about what was going on with them. Getting the whole organization to embrace the customer requires more than most organizations think. You see, when you start an improvement program, you want some quick wins. So, you address the most obvious areas first, fixing problems and enhancing interactions by defining how you want customers to feel ab...