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Podcast: The Trusted Technician
Episode: 36. Better HVAC Service with Options and Empathy
Description: Berto from Burkhardt Heating & Cooling in Wisconsin shares how learning to always provide options while showing empathy has taken his ability to help customers to new levels.
Takeaways:
Always Give Options to Customers for Every Scenario
How to demonstrate empathy to build trust
Slow down and ask better questions so that you can give the right options
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