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Podcast: Mortgage Marketing Radio
Episode: How to Optimize Your Client Experience to Get More Referrals
Description: In this episode, we dive into the art of refining the client experience in the mortgage industry with expert guest Mike Seminari, Director of Customer Experience (CX) with STRATMOR Group. Discover how to transform excellent service into a robust referral system and why your process can make or break client satisfaction.Key Points Discussed:- The strategic importance of optimizing the customer experience to gain more referrals in the mortgage sector.- Mike Seminari’s tips on how to incorporate monthly customer experience (CX) enhancements and why he recommends reaching out fo...