Want to create an interactive transcript for this episode?
Podcast: The Trusted Technician
Episode: 37. Take The Guessing and Chaos Away With A Process
Description: Matt from Patrick Riley in Phoenix, Arizona, shares how HVAC technicians can bring more clarity and consistency to their results by getting clear and consistent with their process.Key Takeaways: If you are guessing what to do on a call, you aren't following a clear process. Results won't be immediate when you change your process. You have to work at it and get through the "valley of woe." You have to have trust that the result of your process is to benefit the customer. How to stay proactive in finding ways to grow. <...