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Podcast: Dealer News Today Podcasts
Episode: New Rules in Client Engagement | Mandi Fang, VP of Client Engagement at Cox Automotive
Description: Mandi Fang says the new rules of client engagement will come down to two things: the willingness to disrupt ourselves and the ability to think like our customers. What does this mean? It means we’ll discover where AI can create efficiencies and where we’ll need humans for a deeper level of interaction and problem-solving. It means that, as these efficiencies increase, “personalized” and “at-scale” will no longer be mutually exclusive. It means improving the employee experience will be key to transforming the customer experience. Mandi draws this insight from decades in the auto industry—from buil...