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Podcast: The Trusted Technician
Episode: 47. Give Yourself Guard Rails With A Strong Process
Description: Hunter from D&R Heating & Cooling in West Virginia shares how learning a process to follow on his HVAC service calls helped him create guardrails to stay on track, have better conversations, and better help his customers.
Key Takeaways:
Guard Rails keep you from going off the cliff by going in the wrong direction with customers.
How to separate Mechanical Problems from People Problems.
Why it's helpful to understand customers' wants vs needs.
The secret to selling a lot of add-on accessories.
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