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Podcast: Pinot & Pixel - der Podcast für die neue Trinkkultur
Episode: #203 Booking Behaviour and Commitment ⏰A Wake-Up Call for the Wine Industry🍷
Description: Last-minute bookings, high cancellation rates, and no-shows are on the rise, post-pandemic. From hotels to wine tastings, companies are feeling the pressure. How can businesses ensure reliability while still creating a great experience for customers? Think early-bird deals, clear communication, and holding clients accountable. Commitment is key - both for businesses and for YOU.
Alexander Gottschalk (https://www.linkedin.com/in/alexander-gottschalk-641838223/)
Shownotes:
(00:00:00) Intro
(00:03:29) The Case
(00:08:48) The Data behind the Change
https://hospitalityinsights.ehl.edu/great-hospitality-reset
https://techreport.com/s...