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Podcast: MarÃa Trusa
Episode: Your expectations determine the results
Description: Your expectations determine the results.  That is the reflection of the day.  How many times are  you going to have a conversation with somebody?  This happened to me at work today.  I'm going to discuss this with respect to my professional life and then, we're going to talk about how you can take the same concept and relate it into your personal life.  Today, I had a patient that was unhappy.  Everybody was saying how difficult and challenging this person was and I said I was going to call.   He sent an email and was expressing his unhappiness.  But when I cal...