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Podcast: The Trusted Technician
Episode: 53. The Customer Needs to Educate You, Not the Other Way Around
Description: John from George Brazil in Arizona shares how it is
not about educating your customers. You should actually be letting your customers educate you.
Key Takeaways
Get to know every customer and how they want to
be helped best.
Listen and actually think about what your customers are saying or trying to say.
Be patient and let your customers feel seen.
Trust happens when your customers feel it is OK to open up with you about their concerns.
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