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Podcast: Walk-Ins Welcome: A Healthcare Marketing Podcast
Episode: Ep. 164: Scaling Urgent Care Success with Metrics & Team Dynamics - Interview with April Gillam from Solv. Health
Description: 🚨 Register for our upcoming, "Your 2025 Healthcare Marketing Plan" webinar: https://webinars.patientcaremarketingpros.com/2025-plan
In this episode of Walk-Ins Welcome, we kick off 2025 with special guest April Gillam, Head of Industry Strategy and Consulting at Solv. Health, making her second appearance on the podcast. Known as the "industry's best friend," April shares invaluable insights for urgent care leaders navigating the busy respiratory season, focusing on the key metrics of patient volume, door-to-door times, and satisfaction. She discusses how these metrics can reveal operational pain points, improve patient and employee experiences, and drive growth. April emphasizes the importance of empowering tea...