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Walk-Ins Welcome: A Healthcare Marketing Podcast

Welcome to 'Walk-Ins Welcome: A Healthcare Marketing Podcast,' presented weekly by Nick Hoard and Michael Ray of Patient Care Marketing Pros. Tune in each week to hear from Nick and Michael as they share valuable advice, engaging interviews, and success stories to inspire and inform you about the nuances of healthcare marketing to help you increase your clinic's patient volume.

Ep. 224 The Future of Urgent Care Is On-Demand, Here’s How AI Makes It Happen - Interview with Jonathan Moss from Experity

32 mins; April 01, 2026

Ep. 223: The Future of Urgent Care Visibility in an AI Search World

32 mins; March 25, 2026

Ep. 222: The 90-Day Clinic Rescue: Marketing Tactics That Work

48 mins; March 11, 2026

Ep. 221: UCA’S Vision for 2026: Policy, Payment Reform & Industry Growth - Interview with Steve Sellars, CEO of the Urgent Care Association

38 mins; March 04, 2026

Ep. 220: Missed Calls = Missed Revenue: The Urgent Care Growth Blind Spot

35 mins; March 02, 2026

Ep. 219: The Level Playing Field Urgent Care Has Been Waiting For

31 mins; February 18, 2026

Ep. 218: How Modern MD Built a Top Rated Urgent Care Experience - Interview with Andrew Shulman, ModernMD Urgent Care

35 mins; February 11, 2026

Ep. 217: Getting Real About Growth and What It Really Takes

29 mins; February 04, 2026

Ep. 216: Why Forward-Thinking Clinics Are Embracing POCUS - Interview with Dr. Tatiana Havryliuk from Hello Sono

36 mins; January 28, 2026

Ep. 215: Your 2026 Patient Growth Plan: How to Maximize Leads, Budget Smarter, and Scale Confidently

17 mins; January 21, 2026

Ep. 214: Get Paid Faster: Solving the Patient Billing Problem in Urgent Care - Interview with Guy Bergman & Ed Sherlock from Inbox Health

31 mins; January 14, 2026

Ep. 213: What Will Make or Break Clinics in 2026

32 mins; January 07, 2026

Ep. 212: Episode Rewind - The Front Desk Evolution (Full UCA Talk)

41 mins; December 24, 2025

Ep. 211: Meet the Pros: Advocacy, Urgent Care, and Elle Woods Energy with Hannah Green

18 mins; December 17, 2025

Ep. 210: 2025 Year in Review

24 mins; December 10, 2025

Ep. 209: Value vs. Vanity Metrics: What Urgent Care Centers Should Really Be Measuring

23 mins; December 03, 2025

Ep. 208: The Strange Connection Between Storm Patterns and Healthcare Visits

20 mins; November 26, 2025

Ep. 207: Healing Healthcare with Insight, Innovation, and Intention - Interview with Josh Russell, MD, Chief Medical Officer at UCP Merchant Medicine

36 mins; November 19, 2025

Ep. 206: The Cost of Digital Marketing: What Clinics Need to Know Before They Budget

29 mins; November 12, 2025

Ep. 205: Reclaiming the Exam Room: AI That Puts Patients Back at the Center - Interview with Justin Mardjuki from Sayvant

38 mins; November 05, 2025

Ep. 204: How to Lead a Multi-Location Urgent Care Team and Build Strong Culture - Interview with Megan Bell from FastMed

38 mins; October 29, 2025

Ep. 203: How to Grow a Small Urgent Care Without a Big Brand Budget

34 mins; October 22, 2025

Ep. 202: Serving the Underserved in Urgent Care - Interview with Dr. Lindsey Fish from Denver Health Pena Urgent Care Clinic

31 mins; October 15, 2025

Ep. 201: From Summer Slump to Seasonal Surge: Marketing Strategies that Drive Patient Volume from Fall to Spring

22 mins; October 08, 2025

Ep. 200: What We've Learned, Who We've Helped, and Where We're Headed

38 mins; October 01, 2025

Ep. 199: The Trust Factor: Building Clinics That Patients Remember - Interview with Rachel Davis from AFC Urgent Care

35 mins; September 24, 2025

Ep. 198: When It's Time To Let Go: Firing Your Internal Marketing Bottleneck

38 mins; September 17, 2025

Ep. 197: Becoming the Healthcare Brand: Build Loyalty, Drive Growth, and Own Your Market

18 mins; September 10, 2025

Ep. 196: Suture Up: How The Laceration Course Is Powering Urgent Care Growth - Interview with Patrick O’Malley from EB Medicine, The Laceration Course

37 mins; September 03, 2025

Ep. 195: Clinic Launch: The 90-Day Marketing Game Plan

27 mins; August 27, 2025

Ep. 194: Future-Proofing Your Clinic in a Post–One Big Beautiful Bill Act World

32 mins; August 20, 2025

Ep. 193: Using Geofencing and Google Ads to Grow Your Urgent Care - Interview with Brent A. Kell R.T., CEO of Valley Immediate Care

38 mins; August 13, 2025

Ep. 192: The No-Hire Growth Strategy: Adding Teledentistry to Scale Your Urgent Care - Interview with Leah Sigler and Dr. Maria Kunstadter from The TeleDentists

39 mins; August 06, 2025

Ep. 191: 7 Ways Clinics Fail (And How to Make Sure Yours Doesn't!)

38 mins; July 30, 2025

Ep. 190: Hiring Decisions That Build Culture Not Chaos

31 mins; July 23, 2025

Ep. 189: The Front Desk Upgrade Urgent Cares Have Been Waiting For - Interview with Ava Winslow from Flip CX

35 mins; July 16, 2025

Ep. 188: What Cattle Branding Can Teach Urgent Care About Standing Out

26 mins; July 09, 2025

Ep. 187: Top Strategies for Starting and Growing an Urgent Care Practice - Interview with Alan Ayers from Urgent Care Consultants

48 mins; July 02, 2025

Ep. 186: The B2B Advantage Most Urgent Cares Miss - Interview with Ira Pasternack from WebForDoctors

33 mins; June 25, 2025

Ep. 185: Summer Reset: Leadership Lessons from the Road (and the Air)

25 mins; June 18, 2025

Ep. 184: How the UCA Is Fighting for Higher Urgent Care Reimbursement - Interview with Kristin Rastatter from the Urgent Care Association

43 mins; June 11, 2025

Ep. 183: Episode Rewind - The EOS Framework That Took a Business from Chaos to Clarity

35 mins; June 04, 2025

Ep. 182: The Front Desk Evolution: Turning Your Front Desk into a Profit Center (Full UCA Talk)

42 mins; May 28, 2025

Ep. 181: Urgent Care Association 2025 Convention Recap

33 mins; May 21, 2025

Ep. 180: Inside the Clinic: ROI-Driven Strategies from a 24-Clinic Brand - Interview with Chryssa Rich from Primary Health Medical Group

36 mins; May 14, 2025

Ep. 179: How to Use Google Ads to Beat the Summer Slump

32 mins; May 07, 2025

Ep. 178: Why Relying on One Marketing Channel Will Fail Your Urgent Care (and What to Do Instead)

30 mins; April 30, 2025

Ep. 177: Are You Flying Blind? VFR vs IFR in Urgent Care

33 mins; April 23, 2025

Ep. 176: How Athena's EHR Helped TrustCare Scale to 12 Urgent Care Locations - Interview with Jim Dhein from athenahealth and Warren Herring from TrustCare Health

43 mins; April 16, 2025

Ep. 175: Why Good Advertising Isn’t a Cost—It’s a Revenue Engine

32 mins; April 09, 2025

Ep. 174: What U.S. Clinics Can Learn from the Growing Urgent Care Industry in Australia - Interview with Simon Rohde from Angel Urgent Care

39 mins; April 02, 2025

Ep. 173: The Real Cost of Patient Acquisition for Urgent Cares (And How to Get Patients for Under $20)

29 mins; March 26, 2025

Ep. 172: What a Cat, a Tulip, and a Vet Visit Can Teach Urgent Cares About Patient Experience

25 mins; March 19, 2025

Ep. 171: The Secret to Patient Retention

32 mins; March 12, 2025

Ep. 170: Fixing the Revenue Cycle: AI’s Role in Urgent Care Billing & Automation - Interview with Ayo Omojola from Substrate AI

38 mins; March 05, 2025

Ep. 169: Boosting Urgent Care Productivity with AI Co-Pilots - Interview with Geoffrey Gu from Fluency

29 mins; February 26, 2025

Ep. 168: Are You a Thermostat or a Thermometer? Leading Your Clinic with Intent

29 mins; February 19, 2025

Ep. 167: How to Grow a Thriving Urgent Care Brand in Both Rural and Urban Areas - Interview with Al Yousefi from MainStreet Family Care/KidsStreet Urgent Care

39 mins; February 12, 2025

Ep. 166: Build a Profitable Urgent Care in Year 1 - Interview with Dr. Andy Miller from Evergreen Urgent Care

37 mins; February 05, 2025

Ep. 165: Best EMR Solutions for Urgent Care - Interview with Patrice Pash from UrgentIQ

36 mins; January 29, 2025

Ep. 164: Scaling Urgent Care Success with Metrics & Team Dynamics - Interview with April Gillam from Solv. Health

46 mins; January 22, 2025

Ep. 163: Revolutionizing Medical Coding with Promax AI - Interview with Thomas Camp and Mark McKinzey from Exdion Health

34 mins; January 15, 2025

Ep. 162: Setting Your Urgent Care Up for Success in 2025

38 mins; January 08, 2025

Ep. 161: Goal Setting for Urgent Care Owners

44 mins; December 18, 2024

Ep. 160: 2024 Year In Review - Spotify Wrapped

26 mins; December 11, 2024

Ep. 159: Breaking Healthcare Burnout: Leadership Lessons - Interview with LynAnn Weaver, Founder of Healthcare Elevation Partners

35 mins; December 04, 2024

Ep. 158: Streamlining Patient Intake: How CyrenCare is Revolutionizing Walk-In Healthcare - Interview with CyrenCare Co-Founder/CEO Kathy Chae

33 mins; November 27, 2024

Ep. 157: Urgent Care Advocacy: Inside the Fight for Better Urgent Care Reimbursement - Interview with Kristin Rastatter with the Urgent Care Association

31 mins; November 20, 2024

Welcome to Walk-Ins Welcome!

3 mins; November 19, 2024

Ep. 156: Can We, Should We? A Decision Framework for Urgent Care Owners

23 mins; November 13, 2024

Ep. 155: How Strong Leadership Cut Healthcare Clinic Closures by 76% - Interview with Joni Lutman and Deniz Garrett from Carbon Health Technologies

47 mins; November 06, 2024

Ep. 154: Local Marketing Secrets That Work - Interview With Alyssa Alsheimer from Wellframe

34 mins; October 30, 2024

Ep. 153: Embracing Failure as a Pass-Through Point

25 mins; October 23, 2024

BONUS EPISODE: Inside the Exclusive Merchant Medicine Symposium

18 mins; October 18, 2024

Ep. 152: Navigating The Pitfalls of Launching Your Urgent Care - Interview with Georgina Perry from CRI Advisors

35 mins; October 16, 2024

Ep. 151: Revolutionizing Healthcare Leadership - Interview with Dr. William Attaway from Catalytic Leadership, LLC

36 mins; October 09, 2024

Ep. 150: Urgent Care Growth Hacks: $3M Clinic Roadmap

29 mins; October 02, 2024

Ep. 149: New Tool. Who Dis?

20 mins; September 25, 2024

Ep. 148: Front Desk As A Revenue Generator - Interview with Jessica Walker from Care Sherpa

37 mins; September 18, 2024

Ep. 147: Competition Is A Good Thing!

35 mins; September 11, 2024

Ep. 146: The Dangers of Digital Dependency

30 mins; September 04, 2024

Ep. 145: Urgent Care Retargeting Secrets: Boost Patient Visits with Digital Ads

34 mins; August 28, 2024

Ep. 144: Back-to-School Boost: Seasonal Marketing Tips for Urgent Care Clinics

31 mins; August 21, 2024

Ep. 143: You Don’t Own Your Phone Number - GBP Disables Call History

29 mins; August 14, 2024

Ep. 142: Proximity Principle: Navigating Networking in Urgent Care

23 mins; August 07, 2024

Ep. 141: How to Guarantee Employee Turnover in Urgent Care Clinics

25 mins; July 31, 2024

Ep. 140: Avoiding Distractions and Shiny Objects

29 mins; July 24, 2024

Ep. 139: Relationship-Driven Digital Marketing for Healthcare Clinics

31 mins; July 17, 2024

Ep. 138: The Power and Benefits of Investing In Your Team

38 mins; July 10, 2024

Ep. 137: The Future of Telehealth - Interview with Joe Brennan from TytoCare

28 mins; July 03, 2024

Ep. 136: Elevating the Quality of Patient Care

30 mins; June 26, 2024

Ep. 135: Prioritizing Patient Experience

29 mins; June 19, 2024

Ep. 134: Building a Strong Healthcare Brand - Interview with Mercy Urgent Care

42 mins; June 12, 2024

Ep. 133: Does Google Maps Matter?

24 mins; June 05, 2024

Ep. 132: Adapting to Changes in Healthcare Marketing - Interview with Chris Brandt from EW Motion Therapy

32 mins; May 29, 2024

Ep. 131: How to Close 51 Locations in 1 Day...

24 mins; May 22, 2024

Ep. 130: Leading Through Turbulent Times in Your Clinic

26 mins; May 15, 2024

Ep. 129: The Future of Occ Med - Interview with Dusty Schroeder from Cowork Health

29 mins; May 08, 2024

Ep. 128: Insider Secrets for Google Ads

30 mins; May 01, 2024

Ep. 127: UCA 2024 Conference Recap

26 mins; April 24, 2024

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Walk-Ins Welcome: A Healthcare Marketing Podcast

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