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Podcast: Walk-Ins Welcome: A Healthcare Marketing Podcast
Episode: Ep. 172: What a Cat, a Tulip, and a Vet Visit Can Teach Urgent Cares About Patient Experience
Description: 📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkitNick and Michael dive into an unexpected source of inspiration for urgent care clinics—Michael's cat, Poe, who had a near-miss after eating a toxic tulip. What does an urgent vet visit have to do with patient experience in urgent care? A lot more than you’d think. From seamless check-ins to thoughtful follow-ups, this vet clinic nailed every touchpoint of a great patient journey. We break down the small but powerful details that made the experience exceptional and discuss how urgent cares can app...