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Podcast: Walk-Ins Welcome: A Healthcare Marketing Podcast
Episode: Ep. 220: Missed Calls = Missed Revenue: The Urgent Care Growth Blind Spot
Description: This week on Walk-Ins Welcome, we’re bringing you Michael Ray’s full talk from the Southeast Regional Urgent Care Association (SERUCA) Conference, where he unpacked one of the biggest hidden growth leaks in urgent care today.The room was filled with operators, owners, and leaders—all asking the same question: Why aren’t our patient numbers matching our marketing investment?Michael’s answer was direct: It’s not always the marketing. It’s the front desk.In this candid, data-backed session, Michael walks through real call recordings, real clinic numbers, and a real example o...