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Podcast: The Trusted Technician
Episode: 58. Ask Questions Before Educating Your Customers
Description: Austin from Universal Heating & Cooling in Tennessee joins to share how he enjoys helping his HVAC customers but makes sure to ask questions first before jumping into any type of education mode.Key takeaways:Make sure your customers are up to date on industry trends and changes.Stay consistent by having a way to reset yourself in between calls.Be self-aware about the process you want to follow to make corrections.Learn more about SBE at sbeodyssey.comConnect with us on social media: Instagram |Facebook