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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: 7 Ways To Break Organizational Silos; The Silent Killer Of Customer Experience
Description: 🚀 Are your departments working together or just co-existing in polite chaos? Organizational silos are the silent killer of customer experience. Sales, Marketing, Customer Service, IT, Finance, HR—they all have their own priorities, their own goals, and their own version of success. But do those priorities align? More often than not, they don't, and the result is a disjointed, frustrating experience for customers (and let's be honest, for employees too). If you've ever tried to resolve a simple issue with a company only to be bounced between departments like a human pinball, you've experienced the dark...