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Podcast: The Trusted Technician
Episode: 60. Ask Good Questions and Talk Less
Description: DJ from Geerts Plumbing & Heating in Iowa joins this episode to share about how he’s off to a great start after the first quarter of the year. He’s learned to ask some great questions and then let the customer think about it and answer. Listen in to hear some of his questions he asks!Key takeaways:It’s not about what you say, it’s about what the customer says, so let them talk.What he’s learned about customers and what they want.The mindset behind setting a big goal and having a plan to hi...