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Podcast: Business of Tech: Daily 10-Minute IT Services Insights
Episode: Agentic AI Transforms MSPs: From Service Dispatch to Managed Intelligence Providers with Rich Freeman
Description: Agentic AI is transitioning from demonstration to real-world application, particularly through the Model Context Protocol (MCP), which transforms traditional RMM and PSA systems into more interactive and efficient tools. This shift is expected to significantly impact ticket management, service level agreements (SLAs), and profit margins for managed service providers (MSPs). The discussion also delves into the competitive landscape, with companies like PAX 8 positioning themselves as orchestration layers in this evolving market, raising questions about whether this represents a genuine transformation or merely a rebranding effort.Rich Freeman, a prominent voice in the SMB channel, shares insights on...